Email info@exo.fit promptly. Cancellation is effective only when ExoFit confirms it in writing. Orders canceled within 24 hours of placement are not subject to cancellation fees. After 24 hours, a 3.5% transaction fee may apply, plus applicable restocking or shipping fees based on order status and actual costs incurred.
Inspect and count the shipment before signing the Bill of Lading (BOL). Note visible damage or shortages on the BOL and take photos whenever possible. Notify info@exo.fit within 5 business days of delivery about damage or defects, including concealed damage. Contact ExoFit immediately if the shipment is severely damaged.
Online orders are final sale unless ExoFit provides prior written return authorization. Unused, uninstalled equipment in original packaging may be considered for return if requested within 30 days of delivery. Outbound and return freight charges are non-refundable, and a 20% restocking fee and applicable manufacturer-related fees may apply. Installed equipment is non-returnable and non-refundable. Request authorization at info@exo.fit.
Estimated delivery time is 5-21 business days, depending on product configuration and freight scheduling. This estimate is not guaranteed. Equipment ships on large pallets via Freight / LTL. Standard service is tailgate (curbside) delivery, and a forklift is required for unloading.
Contact ExoFit Customer Support at info@exo.fit with photos or videos of the issue. If a claim is covered under the applicable warranty, ExoFit will ship replacement parts at no charge. Labor costs for installing replacement parts are not included.
ExoFit warranties cover manufacturing defects according to the applicable product warranty. Normal wear and tear, scratches, and rust from outdoor exposure are excluded.
ExoFit lists the following warranty periods: 25 years on main posts; 5 years on seats, backrests, moving parts, and bearings; 3 years on hydraulic pistons; and 2 years on rubber and plastic components. Coverage is subject to the applicable warranty terms.
ExoFit equipment is suitable for public parks and recreation areas, schools and universities, residential communities and HOAs, military training facilities, and corporate wellness programs, subject to site requirements.
Pricing varies by equipment, configuration, and project requirements. Customers can purchase select equipment directly through the online store, where product pricing is displayed. For larger projects, custom equipment, or orders needing additional coordination, ExoFit provides personalized quotes. Equipment prices do not include installation or surfacing unless specified. Applicable freight charges are shown at checkout or provided in the formal estimate.
ExoFit equipment is made from carbon steel with tamper-resistant stainless-steel fixings. Components undergo sandblasting, zinc coating, and powder coating for outdoor durability.
Outdoor fitness spaces give people opportunities to exercise together, participate in group workouts, and connect with their communities. Fitness zones can support activity for teens, adults, and older adults.
ExoFit provides commercial-grade outdoor fitness equipment designed for full-body exercise and durability in outdoor, unsupervised park environments.
ExoFit designs outdoor fitness equipment for communities and facilities seeking accessible ways to encourage physical activity. Its equipment and systems, including ExoPod and ExoOne, support outdoor workouts.