Due to the custom nature of ExoFit Outdoor Fitness equipment, all orders are subject to the following terms:
Order Approval & Payment
No payment is required until the estimate has been signed and approved by the customer. Once approved, payment is required to begin production.
Cancellations
Orders may not be canceled once production has begun.
Installed Equipment
Equipment that has been installed is non-returnable and non-refundable.
Uninstalled Equipment
Uninstalled equipment may be eligible for return, subject to approval by ExoFit Outdoor Fitness.
All outbound and return freight charges are non-refundable.
A 20% restocking fee may apply, in addition to any applicable manufacturer-related fees.
Returned items must be in original condition and may require inspection prior to approval of any refund.
ExoFit reserves the right to deny returns that do not meet these conditions.
Damaged or Defective Items
If any product arrives damaged or defective, customers must notify ExoFit within 5 business days of delivery so the issue can be reviewed and resolved.