Our Commitment to Customer Service
ExoFit Outdoor Fitness is committed to providing fast and efficient service, but there may be instances when customers would like to return or cancel their order or are eligible for a refund. The Refund Policy below is intended to communicate when and how a customer may be entitled to a refund. It is important that you read and follow this policy if you would like to receive a refund. Please contact us with any questions about this policy; we are happy to clarify.
Due to the high shipping costs of most ExoFit products, actual shipping costs incurred may be deducted from your refund, regardless of the shipping amount paid. Refunds may take 2–3 business days to process once approved.
Order Approval & Payment
No payment is required until the estimate has been signed and approved by the customer. Once approved, payment is required to begin production.
Canceling an Order
If you would like to cancel your order, please email us at info@exo.fit as quickly as possible with your concern.
Orders may be canceled by email, but an order is not considered canceled until a cancellation confirmation email is sent.
Orders canceled within 24 hours of being placed will not be subject to any fees. 24 hours after an order is placed, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees, which will be deducted from your refund amount.
Commercial Grade Products with Lead Times
Due to variations in demand and material availability, actual lead times may vary.
After an order is placed, an estimated ship date will be provided based on our standard 2–4 week lead time. Orders typically ship within 2–4 weeks after payment is received, depending on product type and project scope.
Returning an Order
If a customer is not satisfied with their order, returns may be considered under the following conditions:
Uninstalled Equipment
Uninstalled equipment may be eligible for return, subject to approval by ExoFit Outdoor Fitness.
All outbound and return freight charges are non-refundable.
A 20% restocking fee may apply, in addition to any applicable manufacturer-related fees.
Returned items must be in original condition and may require inspection prior to approval of any refund.
ExoFit reserves the right to deny returns that do not meet these conditions.
Installed Equipment
Equipment that has been installed is non-returnable and non-refundable.
Damaged Shipments
Customers must inspect all shipments upon delivery. If any product arrives damaged or defective, customers must notify ExoFit within 5 business days of delivery so the issue can be reviewed and resolved.
If a shipment is severely damaged in transit, the customer may reject the delivery and contact ExoFit immediately. In such cases, customers may be eligible for a replacement or full refund after review.
Shipments rejected for reasons unrelated to damage, including failure to coordinate delivery or refusal of standard freight delivery terms, may be subject to restocking fees and all shipping costs incurred.
Exceptions and Revisions
ExoFit may make exceptions to this policy on a case-by-case basis at its sole discretion.
This Refund Policy is subject to change at any time without prior notice.